What methods of payment do you accept? All major credit cards.  

What if I need to modify my order? If you would like to add items to your existing order, please place an additional order. We do not store your payment information, so we cannot change the order.

How do I cancel my order?  Customers can cancel their order in time window of 24 hours.

Do you provide tracking information? Yes, we will send you a tracking number. If you haven’t received tracking info within 5 days, then please contact us.

What does a 100% guarantee mean? In case of dissatisfaction, we refund no questions asked!

Can I return my product? Of course, send us the product back and then we will refund the purchase amount.

We truly believe that we offer some of the most innovative and inspirational products in the world, and we want to make sure we back it up with a risk-free lonofo 30-day guarantee.

If you don't have a positive experience for ANY reason, please contact us before placing any disputes and we will make sure that ALL your concerns are addressed and you leave 100% satisfied and smiling!.

• Free Delivery & Tracking number for every order.
• 24/7/365 Ticket and Email Support. Please contact us if you need assistance.
• Safe payments via Stripe®.
• We use encrypted SSL security for 100% protection. 

We have 24/7 Ticket and Email support. Please contact us at info@lonofo.com if you need assistance.